Kouzes and Posner identify five key practices that great leaders share. They are
- Personally modeling the way,
- Inspiring a shared vision,
- Challenging the process,
- Enabling others to act,
- And encouraging the heart.
According to Kouzes and Posner there are "5 essential aspects" to a leader's behavior/actions that leaders "need to be conscious about in their efforts to align shared values through the example of the actions they take:"
- Calendars: "How you spend your time is the single clearest indicator, especially to others, about what's important to you." (pg.85)
- Critical Incidents present opportunities for leaders to teach important lessons about appropriate norms of behavior (pg.86)
- Stories, analogies, and metaphors: They are engaging (even if you are not) and help others understand what is important (purpose and values) and how things are done. (pg.88)
- Language: Choose your words and questions deliberately, they communicate what we hope for and what we expect of others (pg.90)
- Recognize that what gets measured gets done (pg.92)
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